Bidport
Bidport
Bidport
Revamping a B2B online material bidding platform for industries.
Revamping a B2B online material bidding platform for industries.
Revamping a B2B online material bidding platform for industries.
5 minutes read | 2 minutes if you scan
5 minutes read | 2 minutes if you scan
5 minutes read | 2 minutes if you scan
Team
Team
Team
1 Designer 🙋♀️
1 Frontend Developer
1 Backend Developer
Complete UX Process.
From Research to Prototyping.
Timeline
Timeline
Timeline
May 2024 - July 2024
May 2024 - July 2024
May 2024 - July 2024
Tools Used
Tools Used
Tools Used
Figma
Figma
Figma
Bidport
Bidport
Bidport
Bidport is an online B2B bidding platform, originally designed to enable clients (industries) to buy and sell raw materials by inviting multiple vendors and sellers to participate in a transparent bidding process.
Bidport is an online B2B bidding platform, originally designed to enable clients (industries) to buy and sell raw materials by inviting multiple vendors and sellers to participate in a transparent bidding process.
This project was done under a 2-month internship with SMN Infocom, who were seeking to revamp their software to broaden their client base.
This project was done under a 2-month internship with SMN Infocom, who were seeking to revamp their software to broaden their client base.
🌋 The Problem
🌋 The Problem
Long lists of growing data and rigid forms leads to a cluttered user experience.
Long lists of growing data and rigid forms leads to a cluttered user experience.
Bidport is using an outdated interface, which is:
Overly complex as competitors adopt more modern and simplified interfaces.
Not scalable for long-term development, restricting the addition of new features and the ability to handle growing data.
Bidport is using an outdated interface, which is:
Overly complex as competitors adopt more modern and simplified interfaces.
Not scalable for long-term development, restricting the addition of new features and the ability to handle growing data.
✏️ HMW
✏️ HMW
How might we design an online bidding platform that help businesses manage sellers and vendors efficiently?
How might we design an online bidding platform that help businesses manage sellers and vendors efficiently?
🏆 Goals
🏆 Goals
Bidport needs a platform that is:
Bidport needs a platform that is:
🔬 Research
User Interviews
User Interviews
I conducted interviews with 5 existing Bidport customers. They were divided into two groups: Industry employees (admin facing) and individual vendors and sellers.
3 admin facing employees overseeing the bidding process: Understanding their specific needs for bidding process, and to identify any pain points in their current solutions.
2 individual vendors and sellers: Explore their needs for using a bidding platform respecting transparency and to determine what information they value most.
I conducted interviews with 5 existing Bidport customers. They were divided into two groups: Industry employees (admin facing) and individual vendors and sellers.
3 admin facing employees overseeing the bidding process: Understanding their specific needs for bidding process, and to identify any pain points in their current solutions.
2 individual vendors and sellers: Explore their needs for using a bidding platform respecting transparency and to determine what information they value most.
Finding from interviews
Finding from interviews
The interface isn't properly set up.
Report tiles don’t show any numbers, and, SMS settings surface raw database IDs. Even form submissions don’t give any clear feedback. For users, this creates an especially unsettling in a B2B financial environment where reliability is expected.
The interface isn't properly set up.
Report tiles don’t show any numbers, and, SMS settings surface raw database IDs. Even form submissions don’t give any clear feedback. For users, this creates an especially unsettling in a B2B financial environment where reliability is expected.
Everything requires a click to understand.
Bid codes (BID_695), blank stat tiles, customer lists with no activity signals, nothing communicates meaning at a glance. Users have to drill into screens for basic tasks. That friction accumulates fast for daily users.
Everything requires a click to understand.
Bid codes (BID_695), blank stat tiles, customer lists with no activity signals, nothing communicates meaning at a glance. Users have to drill into screens for basic tasks. That friction accumulates fast for daily users.
✏️ Information Architecture
The platform has two main features:
Selling materials
Buying materials
The platform is also both admin facing and bidder facing, keeping this in mind, I created an information architecture, to get a better idea of the information.
